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Cole Isaac, MSCS Download

A passionate communicator with a mind for organization and analysis, culminating in documentation that is accurate, accessible, and effective. Dedicated to a docs-as-code philosophy to create, manage, and deploy documentation for modern platforms.

Education

Master of Science in Computer Science

Khoury College of Computer Sciences
Northeastern University • Boston, MA

Bachelor of Arts in History

State University of New York at New Paltz • New Paltz, NY

Certificates

Information Privacy Management Professional
International Association of Privacy Professionals

Certificate in Writing
Ongoing - University of California, Los Angeles

Graduate Certificate in Biology
North Carolina State University

Technical Knowledge

Language Proficiencies

  • Markdown and MDX
  • HTML
  • CSS
  • YAML
  • JSON
  • Javascript
  • JQuery
  • Node
  • React
  • Vue
  • Golang
  • Java
  • C/C++
  • Python

Skills, Systems & Tools

  • Git
  • Jira/Issue Tracking
  • Confluence/CMS Platforms
  • Github
  • Github Pages
  • Github Actions
  • DevOps Workflows
  • CI/CD Pipelines
  • Docker
  • Kubernetes
  • DITA and Diataxis
  • Postman
  • Static Site Generators
  • Mkdocs
  • Hugo
  • Jekyll
  • Swagger/OpenAPI
  • Figma
  • Vercel
  • Heroku
  • Netlify
  • AWS
  • API Documentation
  • Release Notes
  • Agile Methodologies
  • Docs-as-Code

Recent Work Experience

BeyondTrust

Technical Writer (Jan. 2023 - Present)

Modernized content delivery and deployment methods, introducing additional branch-based automations, linting, and link testing to existing DevOps pipelines in Github and Buddy, reducing publishing time and deployment complexity

Created new agile development processes and project tracking initiatives, evaluating gaps in team knowledge to design internal training opportunities and reduce skill and knowledge siloing

Designed a cross-functional education plan to promote team enablement and development, training multiple teammates on content delivery pipelines, Git methodologies, and CLI tools

Refreshed existing content according to a Diataxis framework, refactoring and updating guides and project information architecture for modern audiences, ultimately increasing accessibility, usability, and reducing Support Team requests

Served as the primary technical writer for a cloud-based product launch, generating accurate and informed documentation based on stakeholder requirements and trial user feedback, leading to a successful GA release in September 2023

Collaborated with SMEs and project stakeholders to document release-related features and functionality across multiple BeyondTrust products, applications, and third-party SIEM and authentication integrations

Peer-reviewed and managed change requests for teammates according to internal style guidelines, providing constructive feedback and direct edits to achieve a unified voice across products

Led research into AI and automation implementations to improve content development times and reduce manual editorial processes

Coordinated documentation and annotation efforts to drive Gartner Magic Quadrant reporting, with BeyondTrust named a 2023 Leader in Privileged Access Management

Ethyca

Lead Technical Writer (Jan. 2022 - Jan. 2023)

Led an update of product documentation and deployment methods, including the migration of content between existing Mkdocs and Vercel pipelines, Nextra markdown development, and a refactored information architecture

Authored feature documentation for both open-source software and paid product offerings, reducing the barrier of entry for new users and increasing customer retention

Produced key training manuals for high-profile client acquisition and marquee brands, including usage instructions for proof-of-concept tools and novel application architectures

Created an internal policies and procedures manual to align documentation updates with marketing strategies and engineering releases, allowing for the coordination of cross-division feature launches

Ensured SOC 2 audit compliance with regular, comprehensive product updates, working with security teams to deliver up-to-date release reports and communicate on vulnerabilities

Berkshire Hathaway Specialty Insurance

Software and Documentation Engineer (May 2019 - Jan. 2022)

Designed and developed the API for a Golang RDS microservice used to store and access subscription renewal records, including the successful migration of key legacy data

Led implementation on existing product enhancements, allowing product owners to customize desired features per product version through site-embedded dashboards

Developed a Golang event-listener Lambda to integrate third-party email automations with current and future microservices, reducing reliance on deprecated legacy software

Independently researched and implemented an AWS-backed streaming pipeline for storing event records published by internal microservices, assisting in audit compliance, error logging, and incident triage

Coordinated a campaign to raise company-wide awareness of personal pronouns and gender identity, creating a cross-departmental resource hub and associated presentation